BONN (dpa-AFX) - Delayed or lost letters and parcels again annoyed tens of thousands of citizens last year to such an extent that they complained to a federal authority. The number of submissions amounted to 41,589, the Federal Network Agency announced in Bonn on Wednesday. In 2022, there were 43,125 complaints. However, compared to 2021, when there were only around 15,000, the level of complaints is still very high. The opportunity to criticize refers to the entire postal and parcel industry, although 90 percent of complaints are directed against the market leader Deutsche Post.

The supervisory authority had already announced the provisional figure for 2023 in mid-December and has now published the final annual figure. Several billion letters and parcels are sent in Germany every year, so the proportion of complaints is very low in relation to this. However, some citizens are also likely to have had negative experiences with letter and parcel delivery, but have not complained to the Bonn authorities. In the past, Swiss Post has justified its deficits by pointing to a high level of sick leave. Trade unionists complain that the Group has cut staffing levels at some locations in order to reduce costs./wdw/DP/mis