Sprinklr announced that Karthik Suri will join Sprinklr as Chief Product and Corporate Strategy Officer, effective immediately, reporting to SprinklrPresident and CEO, Rory Read. In this role, Suri will lead the company?s product vision and execution, and corporate strategy. Suri brings more than 25 years of product leadership and strategic experience in the technology industry, most recently serving as Chief Product Officer at Cornerstone OnDemand, where he was responsible for the multi-year vision to transform Cornerstone?s product from a learning solution to a full-stack, workforce agility and intelligence platform.
Prior to this, Suri served as Chief Product and Technology Officer at Invitae, where he led the Global Products and Technology organization for the Personalized Health Management company. Suri also led strategic growth planning, business operations, market intelligence, M&A integration and other operational functions as Senior Vice President, Chief Operating Officer at GE Digital. He has held leadership roles at leading tech companies, including PayPal, eBay, Magento, and Yahoo!.
He brings deep transformation experience and a strong track record for building scale and driving growth profitably. Suri holds a B.E. in Mechanical Engineering and an M.Sc. in Chemistry from BITS, Pilani, India, an M.S. in Industrial and Systems Engineering from The Ohio State University, and a dual M.B.A. from Columbia Business School and University of California, Berkeley, Haas School of Business.
Sprinklr, Inc. is an enterprise software company for customer-facing functions. The Company's artificial intelligence (AI) platform, Unified Customer Experience Management (Unified-CXM), enables customer-facing teams, from customer service to marketing, to collaborate across internal silos, communicate across digital and traditional channels, and leverage AI to deliver better customer experience at scale. Its channels like messaging, live chat, text, social. Its products include Sprinklr Service, Sprinklr Social, Sprinklr Insights, and Sprinklr Marketing. It enables large and leading brands to more effectively reach, engage and listen to their customers on the channel of their choice. The Unified-CXM platform utilizes an architecture purpose-built for managing Customer Experience Management (“CXMâ€) data and is powered by proprietary AI, collaborative workflow, automation, broad-based listening and customer-led governance. Its subsidiaries include Sprinklr Australia Pty Ltd, and others.
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