Singapore Telecommunications : Optus News ReleasePDF (316 KB)

12 November 2025 Optus posts FY26 first half earnings September 18 Outage: The outage that occurred on 18 September impacting Triple Zero services was a

tragic, unacceptable failure and Optus accepts full accountability.

The Optus Boa rd has commissioned an independent review led by Dr Kerry Schott AO to exa mine the technical, operations I and governance factors that contributed to the outage and to guide further improvements.

The review is expected to be completed before the end of the year. Dr Schott will report her findings to the Optus Board, and following consideration, the Board will ma ke the report public.

Optus has aIso appointed Kearney, a leading global consulting firm, to undertake immediate oversight, quo lity assurance, and verification as Optus continues to uplift its mobile network management, processes, and services.

As Optus investigates the incident and builds on our response while progressing a sweeping transformation of Optus, we have announced significant changes to strengthen customer focus. This includes expanding Australian contact centres with 300 new roles to ensure customers receive the right support when they need it most. We a re a Iso fast-tracking an onshoring program, commenced earlier in 2025, to return network operations, network monitoring, and customer care support functions to Australia.

FY26 H1 Results:

For the half year ended 30 September 2025, performances from mobile, Enterprise-managed network services and network sharing delivered Optus a 7.2% rise in EBITDA and 27% increase in EBIT.

Operating revenue increased by 1.7%, and operating expenses were stable, while depreciation and amortisation was higher from spectrum acquisition in the prior year.

Optus added an additions I 169,000 customers to its mobile base from a year ago, led by prepaid growth at amaysim, with the number of postpaid customers aIso increasing by 30,000.

The revenue performance included growth in mobile service, Enterprise-managed network services and network sharing from the Multi Operator Core Network agreement with TPG Telecom, which offset lower project-based satellite revenues.

Mobile revenue was 2.4% higher overall for the half, as postpaid revenue growth saw mobile service revenue increase by 4.8%, while mobile equipment sales revenue fell 4.6%, due to a decline in device sales.

Optus' home customers grew by 8,000, mainly in Fixed Wireless Access (FWA), which was pa rtly offset by a decline in the NBN base.

Home revenue rose 2.4% with NBN and FWA revenue increasing by 2.8% and 4.7% respectively, driven by higher Average Revenue Per User (ARPU).

In July this year, Optus accepted an offer from Nine Entertainment Co and Stan to assign the rights to the Premier League and Emirates FA Cup for the remainder of the rights' term. The decision was made as part of a strategy to focus on Optus' core operations in telecommunications, commitment to customers, and to unlock further value for the business in the future.

Additionally, in ea rly September, Optus agreed to the sale and licence-back of

around 340 mobile tower and rooftop sites to Australian infrastructure operator Waveconn to consolidate passive tower assets and unlock capital for future network investments.

SUMMARY INCOME STATEME NT

For The HaIf Year Ending 30 September 2025

0 per at ing rev enue	4.090	4.022	1.7%
0 per at ing expen se	(2.971)	(2.985)	(0.5%)
Ot h er incom e	67	70	(4.1%)
EBTDA	1.187	1.107	7J%
D epr eciat io n & am ort isat io n	(903)	(885)	2.1%
EBT	283	223	271%

Media Contact:

Kathy Lipari

Optus Corporate Affairs

[phone]

media @optus.com.au