RateGain Travel Technologies Limited announced the appointment of Mr. Amarpreet Singh as the Chief Customer Officer and Senior Management Personnel of the Company, effective from September 22, 2025. Mr. Singh is a seasoned executive leader with over two decades of global experience in Customer Success, Service Delivery, and Customer Experience transformation, leading large, distributed teams globally, with deep capabilities in customer lifecycle management, advocacy, and financial impact through operational excellence. At RateGain, he will be responsible for building and scaling a tech-augmented delivery organization that ensures seamless implementation, rapid onboarding, and continuous customer value realization across RateGain's AI-powered SaaS platforms. His mandate will focus on driving AI-enabled delivery models to reduce go-live timelines and enhance scalability, leading customer journey transformation, ensuring high onboarding completion rates and superior Net Promoter Scores, implementing AI-driven support automation to significantly reduce resolution times and escalations, deploying predictive churn and retention frameworks to lower attrition and maximize long-term customer value, and partnering with Sales, Product, and Engineering teams to unlock upsell and cross-sell opportunities through data-driven insights.