Morgan Stanley moves back above 5% threshold in Teleperformance
Morgan Stanley has notified the AMF that it crossed above the 5% thresholds for both capital and voting rights in Teleperformance on May 18. This move, executed indirectly through controlled subsidiaries, followed an off-market share acquisition.
The U.S. investment bank specified that it indirectly holds 3,074,597 Teleperformance shares representing an equivalent number of voting rights, or 5.14% of the capital and 5.01% of the voting rights of the customer experience management outsourcing specialist.
On May 11, Morgan Stanley had crossed below these same 5% thresholds, also through controlled entities, holding 3.54% of the capital and 3.46% of the voting rights following an off-market share disposal.
Separately, Norges Bank, Norway's central bank, reported that it exceeded the 5% capital and voting rights thresholds in Teleperformance on May 21. It now holds 5.13% of the capital and 5.01% of the voting rights, following an increase in the number of shares held as collateral.
Teleperformance SE is no. 1 worldwide in outsourcing and corporate consulting services for customer relation management. Net sales break down by activity as follows:
- customer experience management services (85.5%): customer information, technical assistance, customer acquisition, back-office services. The group also offers integrated services for business process management and digital transformation and high added value consulting services. Net sales are distributed by geographic region between Europe/Middle East/Africa/Asia/Pacific (53.9%) and America (46.1%);
- specialized services (14.5%): online interpreting, visa application management and debt collection.
At the end of 2025, the group had nearly 490,000 employees in 100 countries and offers its services in over 400 languages across over 170 markets.
Net sales by customer sector break down into financial services (41%), administrative and government services (40%), telecommunications (12%) and retail (7%).
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