Helport AI Limited announced the opening of its new office in the heart of Mexico City's Reforma business district. The establishment of this office marks a significant step forward in Helport AI's international expansion, particularly for its AI + Business Process Outsourcing operations. This milestone also marks a new phase of the Company's multilingual AI service delivery.
The Mexico City office will serve as Helport AI's regional headquarters for Latin America, acting as the Company's central hub for Spanish-language operations. The new Mexico City office is expected to play a significant role in the Company's global multilingual AI delivery network, connecting teams across Southeast Asia and the Americas, forming a cohesive operational ecosystem supporting Spanish, English, Bahasa, Thai, and other languages. Key functions of the new hub are expected to include: Developing AI use cases and industry-specific applications for Spanish-speaking markets; Localizing and optimizing AI knowledge bases and dialogue models; Building and testing AI-driven tools and platform integrations for the BPO industry; Establishing full-stack operational teams across management, marketing, AI training, and delivery to support Helport AI's business expansion in Latin America and North America.
Helport AI's hybrid AI + BPO business model, in which AI-enabled contact center agents serve enterprise clients, has demonstrated promising performance in its initial rollout. Following the launch of its Manila-based 'Global Center of Excellence' for AI operations and delivery in January 2025, the Company has achieved multi-sector growth and measurable client outcomes. With more than 200 billable AI-assisted agents supporting enterprise programs across industries, Helport's Manila operations continue to expand in response to growing client demand.
The new Mexico City office will build on this success, serving as a regional hub to extend Helport's AI-powered delivery capabilities across the Americas. A unique aspect of Helport AI's business model is its performance-based collaboration model and pricing, whereby clients pay upon achieving certain business outcomes. The Company believes that this model aligns its incentives with its clients' success and encourages enterprise clients to adopt AI through a low-risk, results-driven approach.
With the addition of its Mexico City hub, Helport AI is endeavoring to establish a multilingual AI delivery and labeling network spanning: California, USA - Global Headquarters and Strategic R&D Center; Manila, Philippines - English-Language Operations and Delivery Hub; Mexico City, Mexico - Spanish-Language Operations and Latin America Headquarters. Helport AI anticipates that this global structure will enable it to deliver intelligent AI + BPO solutions across languages, cultures, and business environments, allowing enterprises to deploy AI productivity tools efficiently and effectively.
