EXL announced a major digital transformation initiative with Schneider National, Inc. The collaboration leverages advanced data and AI-enabled automation to streamline workflows, significantly reducing inefficiencies that have long affected the trucking industry. The initiative targets manual processes and frequent hand-offs that create delays in logistics operations. Historically, the industry has contend with significant lags in scheduling, with an average of three days passing from load creation to appointment confirmation.
By deploying a suite of data and AI technologies, EXL and Schneider have successfully digitized and optimized the entire appointment scheduling workflow, from intake and processing to reporting. This collaboration has delivered substantial improvements and established a new standard for efficiency in the supply chain. Key results include a more than 50% improvement in average cycle time to schedule appointments and a 24% reduction in the cost per appointment scheduled.
The implementation of a cloud-native, 24/7 scalable solution provides near-real-time appointment setting, which greatly enhances both customer and driver experiences. The success of this effort demonstrates the transformative potential of applying intelligent automation to complex logistics challenges. By addressing long-standing pain points, EXL and Schneider are creating more resilient and responsive trucking supply chain, setting a foundation for future industry-wide best practices.
Schneider National, Inc. is a transportation and logistics services company. The Company and its subsidiaries provide surface transportation and logistics solutions in North America. The Company operates through three segments: Truckload, Intermodal and Logistics. The Truckload segment provides truckload services primarily focused on freight with consistent routes often based on long-term contracts, Van Network, which consists of irregular routes, and Bulk, which delivers key inputs for manufacturing processes, such as specialty chemicals using specialty trailers. The Intermodal segment provides rail intermodal and drayage services to its customers. Company-owned containers, chassis, and dray tractors are used to provide these transportation services. The Logistics segment provides additional sources of truck capacity, manages transportation-systems analysis requirements for individual customers, and provides transloading and warehousing services.
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