Conduent Incorporated announced the opening of its AI Experience Center at Conduent's corporate headquarters in Florham Park, New Jersey. The AI Experience Center is a curated, collaborative space where clients can explore how Conduent's AI- and GenAI-powered solutions are designed to address their needs and deliver measurable outcomes to improve business process performance, enhance customer satisfaction and drive better financial outcomes. These commercially available solutions, which are tailored for Conduent's commercial, transportation, and government clients to support their business and their end users, span across customer experience, document processing, pharma and life sciences, payment fraud mitigation, transportation license plate recognition, human capital solutions, and finance, accounting and procurement.
In partnership with Microsoft, Conduent has been accelerating innovation across its portfolio leveraging the Azure OpenAI Service. The initial solutions utilizing AI and GenAI developed with Microsoft focused on end-user engagement, healthcare claims processing, and fraud detection. Strategic Partnerships Expand Conduent Capabilities In addition to working with Microsoft, Conduent have been able to accelerate the development of solutions through strategic partnerships with other leading technology companies.
With the help of these tech category leaders and their AI and GenAI tools, Conduent solutions have expanded their capabilities, such as recognizing significant savings in the procurement process, helping guide employees through the open enrollment process, and expanding contact center agent expertise and abilities to support and service customers. Designed to align with clients' functional areas, the Center features in-depth demos that highlight Conduent's ability to solve complex industry challenges through transformative technologies developed either in-house or with leading technology partners. Solutions are organized into three key functional areas: Functional Areas Capabilities: Example of Solutions Powered by AI & GenAI Improve end-user interactions and engagement; Enable more personalized experiences at scale with Enhancement of CX offering with market leading AI adaptive learning that improves engagement features: Real-time translation; Accent smoothing; Automated quality assurance; Streamline core operations; Automate time-consuming tasks, simplify workflows and process information faster with higher accuracy; Enhanced identification of FDA-reportable events; Automated fraud detection for government paid card programs; Optimize enterprise functions; Analyze data and gain insights quickly to help teams make smarter decisions; Personalized, intelligent employee benefit experiences; Contract compliance assessment and identification of procurement savings.
