Accenture had made an investment, through Accenture Ventures, in Netomi, a customer experience AI platform company. As part of this investment, Accenture and Netomi are entering into a strategic partnership to help enterprises reinvent customer experience using agentic AI systems. This investment and partnership will further expand Accenture?s customer experience and service capabilities and embed Netomi?s agentic AI platform directly into existing technologies and customer touchpoints without operational disruption. At the core of Netomi?s technology is its conversational AI platform with a no-code orchestration layer that helps companies operate through a coordinated system of AI agents anticipating needs, taking action, and rewiring how companies serve, adapt, and grow.
When armed with shared context and goals, these agents can drive measurable business impact across multiple channels, while maintaining governance and brand compliance. Netomi?s AI is designed to operate across a wide range of customer interactions?from resolving common requests to handling complex, multi-step workflows?enabling enterprises to deliver relevant, personalized experiences and fast resolutions. By partnering with Accenture, Netomi is equipping the firm that designs, implements, and operates customer experience inside the world?s largest enterprises with direct access to the Netomi platform?along with the playbooks and training that enable deployment at scale.
Bringing the two together creates an end-to-end system for transforming customer experience with AI?and will define the standard for how that transformation happens going forward. Accenture continues to identify relevant investments and partnerships that bring the power of AI to customer experiences. Through investment in Netomi, Accenture is expanding its commitment to bring powerful, secure, and scalable AI-driven solutions to clients, enabling them to adapt, grow and gain competitive advantage in a rapidly changing environment.
Terms of the investment were not disclosed.
