1Kosmos announced 1Kosmos high-assurance identity verification for ServiceNow. Available in the ServiceNow Store, the integration embeds the 1Kosmos platform directly into ServiceNow workflows to help organizations secure IT help desk, account recovery, and other high-risk service interactions without disrupting existing operations. IT help desks are a prime target for social engineering attacks, as adversaries increasingly exploit weak or manual identity checks during onboarding, password resets, and sensitive change requests.
These attacks often lead to full account takeover, privileged access abuse, and downstream compromise. The 1Kosmos integration enables customers to verify a user?s identity at the point of risk, inside existing operational workflows. As a ServiceNow Build Partner, 1Kosmos delivers identity verification natively within the ServiceNow AI Platform, allowing organizations to enforce strong identity checks without requiring agents to switch tools or slow response times.
Verification can be initiated by an agent or automatically enforced as part of a workflow or incident, ensuring consistent protection across critical service desk use cases. By integrating high-assurance identity verification directly within the ServiceNow AI Platform, organizations can reduce reliance on easily compromised knowledge-based questions and one-time passcodes while giving service agents a faster, more reliable way to confirm user identity. The 1Kosmos platform combines government-issued identity document verification, biometric authentication, and cryptographic validation into a unified experience that supports passwordless access and strong identity re-verification.
After a one-time proofing, organizations can re-verify users at critical moments without re-enrollment or added friction, enabling consistent, privacy-preserving identity assurance across workforce and contractor interactions.
